Knowing where to turn when it comes to financial decisions is half the battle won, trusting the financial advice you get is the other. A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption on our work, he is the purpose of it. He is not an outsider on our business, he is part of. We are not doing him favour by serving him, he is doing us a favour by giving us an opportunity to do so!